DELIVERY & RETURNS

EVERY ORDER IS CAREFULLY PACKAGED AND DISPATCHED TO GUARANTEE IT ARRIVES IN EXCELLENT CONDITION.
WE PROVIDE THE FOLLOWING DELIVERY OPTIONS:
DUBAI DELIVERY: 1-3 BUSINESS DAYS, FREE OF CHARGE.
INTERNATIONAL SHIPPING: DHL EXPRESS, 5-7 BUSINESS DAYS, BASED ON CARRIER’S RATES.
DELIVERY INFORMATION
DUBAI DELIVERY
ORDERS WITHIN DUBAI ARE SENT VIA COURIER. DELIVERY IS FREE AND NORMALLY TAKES 1-3 BUSINESS DAYS.
INTERNATIONAL SHIPPING
WE WORK WITH DHL EXPRESS FOR GLOBAL SHIPMENTS. ONCE YOUR ORDER IS DISPATCHED, YOU’LL RECEIVE A TRACKING NUMBER VIA EMAIL. EXPECT DELIVERY WITHIN 5-7 BUSINESS DAYS, DEPENDING ON YOUR LOCATION. SHIPPING COSTS WILL BE BASED ON DHL'S STANDARD RATES.
TRACKING YOUR ORDER
DUBAI ORDERS: PLEASE CONTACT OUR CUSTOMER SERVICE TEAM TO TRACK YOUR ORDER.
INTERNATIONAL ORDERS: USE THE DHL TRACKING NUMBER PROVIDED IN YOUR SHIPPING CONFIRMATION EMAIL TO TRACK YOUR DELIVERY.
ORDER CANCELLATION OR MODIFICATION
IF YOU NEED TO CANCEL OR CHANGE YOUR ORDER, PLEASE GET IN TOUCH WITH OUR CUSTOMER SERVICE TEAM, WHO WILL BE HAPPY TO HELP.
PRE-ORDER ITEMS
FOR PRE-ORDERED PRODUCTS, YOU CAN PROCEED WITH CHECKOUT EVEN IF THE ITEM IS OUT OF STOCK. PAYMENT IS COLLECTED AT THE TIME OF PURCHASE, AND SHIPPING WILL BE MADE 1-3 DAYS AFTER THE ITEM IS RESTOCKED. THE TOTAL WAIT TIME IS ABOUT 2-3 WEEKS.
RETURNS AND EXCHANGES
YOUR SATISFACTION IS OUR PRIORITY. IF YOU WANT TO RETURN AN ITEM, PLEASE REVIEW THE FOLLOWING GUIDELINES:
RETURN ELIGIBILITY
ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, UNWORN AND UNUSED, WITH ALL TAGS STILL ATTACHED.
RETURN PERIOD
RETURNS MUST BE REQUESTED WITHIN 14 DAYS AFTER DELIVERY.